Three Related Rates, Three Different Questions
Open rate, click-through rate, and click-to-open rate all use the same three numbers, but each answers a different question about where a campaign is succeeding or failing.
Formulas
Click-Through Rate (CTR) = Clicked ÷ Delivered × 100
Click-to-Open Rate (CTOR) = Clicked ÷ Opened × 100
CTOR is the diagnostic worth watching alongside the other two: a low open rate paired with a high CTOR points at a subject-line or send-time problem, since the people who did open clearly found the content compelling. A healthy open rate paired with a low CTOR points the other way, at the email's body content or call to action rather than its subject line.
Why Open Rate Alone Is Less Reliable Than It Used To Be
Apple Mail Privacy Protection, introduced in 2021, pre-loads a tracking pixel for Apple Mail users automatically whether or not the recipient actually opens the email — which inflates measured open rate for any list with a meaningful share of Apple Mail or iOS Mail users, and does so inconsistently across lists depending on that share.
Compare trend over time, not the absolute number
Since the same inflation applies consistently across a given list's campaigns over time, week-over-week or campaign-over-campaign open rate trends remain meaningful even though the absolute figure is inflated.
Click-through rate is not affected the same way
A click requires an actual recipient action, not an automatic pixel load, so click-through rate and click-to-open rate remain more reliable signals of genuine engagement than open rate alone.
Segment by known Apple Mail share where possible
Email platforms that report client-type breakdowns allow a rough correction — filtering out or separately reporting Apple Mail opens gives a truer picture of genuine open behavior for the rest of the list.
Rough Benchmarks, Read Cautiously
Open rates in the 15%–25% range and click-through rates in the 2%–5% range are commonly cited industry averages, but both vary enormously by list size, list age, industry, and send frequency — a highly engaged niche newsletter list will comfortably beat both figures, while a large, infrequently-emailed purchased or scraped list will fall well short of them regardless of content quality.